Step 1
Once you have made your decision or if you require a ‘professional opinion’ please call our office and one of our friendly staff members will take your booking. Like any reputable company we do require a deposit upon booking; this removes your castle from the availability list on your hire date and ensures there is no chance of double booking. The deposit is payable via credit card (incl. AMEX and Diners) or via direct debit.
Step 2
Upon booking you will receive a ‘Booking Confirmation’ via email. Please read this and check your details are correct. This also contains some helpful tips to ensure your day runs smoothly.
Step 3
On the Wednesday prior to your hire you will receive a ‘Delivery and Pick Up Time Confirmation’ via email. This will advise you of the delivery time and pick up time.
Step 4
One of our fully trained staff members will deliver and install your Jumping Castle and/or other hired items. All Jumping Castles and Inflatables will need to be set up on grass (unless advised otherwise at the time of booking) and connected to electricity within 30 metres. Your Jumping Castle or Inflatable will be anchored safely and our trained staff will carry out all necessary safety checks and a risk assessment. You will then be fully trained to supervise and operate your hired item safely.
The balance of your hire is payable upon delivery via Cash, EFTPOS or Credit Card (including AMEX and Diners) or corporate cheques. Sorry no personal cheques. You will be given a receipt once payment has been received.
Step 5
After your party is finished our staff members will then return to pack down the item. This will generally take around 15 – 20 minutes.
