F.A.Q.

How do we book?

Booking is simple. You can book online anytime with our ONLINE BOOKING FORM. One of our friendly staff members will confirm everything via email.

Alternatively you can call us on 1300 00 5867  and one of our friendly staff will take your booking. We are available:

Monday – Friday: 8:00am – 6:00pm
Saturday & Sunday: 9:00am – 5:00pm

You can also email us direct at enquiries@jesterentertainment.com.au

Do we need to pay a deposit?

Like any reputable company we do require a deposit upon booking; this removes your castle from the availability list on your hire date and ensures there is no chance of double booking. The deposit is payable via credit card (incl. AMEX and Diners) or via direct debit.

The balance of your hire is payable upon delivery via Cash, EFTPOS or Credit Card (including AMEX and Diners) or corporate cheques. Sorry no personal cheques.

How long do you hire for?

Don’t be locked into a 3-4 hour hire period and risk having your party start before the product is delivered (some delays like traffic jams are unavoidable). Worse still is having your hired item being packed up when the party is just getting started.

The prices listed on the website are for a FULL DAY HIRE, up to 8 hours, or an OVERNIGHT HIRE, generally set up in the afternoon and packed down the next day.

What do the prices include?

We supply everything required to set up and run the item. The price includes set up, pack down, training and insurance.

Delivery is included in the hire price for most areas within 15 klms of the Brisbane City centre, although some outer lying areas may incur a small one off travel surcharge. Please click to view our DELIVERY MAP.

How far ahead do we need to book?

To avoid disappointment we recommend booking as far in advance as possible to secure your item. We do get very busy most weekends, especially in peak season.

Generally our customers will book 2 – 4 weeks in advance; however we can take bookings right up to the day prior to delivery.

When will our item be delivered?

For day parties one of our friendly staff members will deliver and set up your item generally at least 1 hour prior to your party start time.

For evening parties we will generally drop your item in the afternoon of the hire date.

All customers are notified of delivery times the Wednesday prior to your hire so there is plenty of time to make arrangements should the time not suit. If you have a preferred delivery time, please advise us when making a booking.

What days are you available?

Our Bouncy Castles and all of our equipment are available 7 days a week. We do hire on public holidays, Boxing Day and New Years Eve. We do not hire Christmas Day.

Do you have insurance?

Yes, we have $10 million public liability insurance as standard on every hire. Please click HERE to vie a copy of our insurance. We have an impeccable safety record and are one of the only companies who have successfully obtained AMSAFE compliancy in Queensland.

What happens when the weather is bad?

Most of our Inflatables have rain covers so the hire can continue as per normal. In the event of a rainy day you have the option to proceed with the hire as normal or you may cancel your booking prior to set up. The balance of the hire will not be payable if you choose this option. The cancellation can only be made on the day of delivery, not on the days prior. This is because weather broadcasts are generally not accurate and can change dramatically overnight. Not applicable for Sumo Suits, Daiquiri/ Slushie Machines, Fairy Floss Machine or Smoke Machine/Lights.

Who will set-up and supervise the item?

One of our fully trained staff members will come to your event / party and set-up your item. They will then show you how to use and supervise the item. You will also be left with a copy of our “operating instructions” and “rules and regulations” to refer to whilst we are gone.

How much space is required?

All of our products have specific measurements for area required; please visit our Products page for more details.

Do we need power?

Yes, all products except the sumo suits require a single 240 volt power point (standard household power point). If the power point is more than 30 meters away please inform our staff when you make a booking.

If the site is not powered you will need to supply your own generator; it will need to be onsite prior to our staff members arriving so the item can be set up.

Can the Jumping Castle / Inflatable be set up on Concrete?

Jumping Castles and inflatables are best set up on a flat grass surface as this is safest to play on and also allows us to peg the castle down. However equipment can be set up on concrete, bitumen or any other firm surface, but we must be able to tie the case to a fixed object. Please advise our staff at the time of booking.

Can the Jumping Castle / Inflatable be set up on a slope?

Equipment can be set up on a slight slope, but we would not recommend a drop of more than 0.5 meters per 5 meter distance. If you are unsure please ask our friendly staff as we may be able to do a free measure up prior to delivery.

Where can the Jumping Castles / Equipment be set up?

For daytime hires at Private Residences it is always preferred that the item is set-up in a fenced or rear yard. For evening hires the item must be set-up in a fenced or rear yard.

Yes, we can set up items in a park or public venue however

for safety reasons a supervisor must be present during the hire period, regardless of weather the product is inflated or deflated.

If there is no power onsite a generator which can run an 1800 watt, 6.5 amp blower (per inflatable hired) will be required. If you are unsure please ask our friendly staff members for more information.

If an item is to be set-up in a park the hirer must have prior permission from the local government or authorities. Please see the list to all local governments below.

What happens if we need to cancel?

If a cancellation is made for any reason you will forfeit your deposit. The deposit paid upon booking is your guarantee that we will deliver your chosen product on your special day. If a cancellation is made with in 7 days of delivery a 50% cancellation policy of the balance will apply.